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A doctor and a patient are having a discussion in a medical office. The doctor, a woman with curly hair wearing a white coat, is holding a tablet and explaining something to the patient, a man in a dark shirt who is listening attentively. The setting includes medical supplies on a counter and a window with natural light.

What to Know About An AI Tool That "Hallucinates" or Makes Up Medical Transcriptions

February 6, 2025

What to Know About An AI Tool That "Hallucinates" or Makes Up Medical Transcriptions

Ask students: What are "hallucinations" as they relate to AI? Why is an AI system that makes errors during people's medical appointments a problem?

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Warning: This story contains sensitive, personal information that AI sometimes unintentionally incorporates into their models.

Many medical centers use an AI-powered tool called Whisper to transcribe patients’ interactions with their doctors. However, researchers have found that it sometimes invents text, a phenomenon known in the industry as hallucinations, raising the possibility of errors like misdiagnosis.

View the transcript of the story.

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Discussion Questions

  1. What are "hallucinations" as they relate to AI?
  2. Where are AI transcriptions used?
  3. When did AI transcriptions begin to be used?
  4. How does OpenAI's Whisper model work? What errors did it make?
  5. Why is an AI system that makes errors during people's medical appointments a problem?

Focus Questions

  • Does this piece change your perspective on AI? If so, why?
  • Do you think there needs to be more legal protections regarding patients' private medical information when artificial intelligence tools are being used? Explain.
  • Media literacy: What else would you like to know about using AI in medical settings? How could you find this information out?

Extension Activity

With a partner, choose one of the videos below to watch on AI and discuss some its benefits and pitfalls. Do you think the public understands AI to the degree it needs to? What entities could help the American people better understand how AI works?

Chinese AI startup DeepSeek shakes up industry and disrupts financial markets: A China-based artificial intelligence startup is shaking up the industry. It’s called DeepSeek and its biggest advantage, analysts say, is that it can operate at a lower cost than American AI models like ChatGPT. It's disrupting markets and raising national security questions about China's progress to develop advanced AI.

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How artificial intelligence impacted our lives in 2024 and what's next: Artificial intelligence continued to redefine the tech landscape in 2024, driving change in a wide range of fields. AI has quickly become a part of everyday life, with AI-powered features integrated into everything from search engines and cell phones to hospital equipment and politics. Jeffrey Brown discussed the year's ups and downs in AI advancement with Reed Albergotti of Semafor.

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Join the AI in Education Community

Join the team from the AI Educator Brain, which includes AFT’s Share My Lesson director Kelly Booz; New York City Public Schools teacher Sari Beth Rosenberg and EdBrAIn, our AI teammate (yes, it named and designed itself!). In this community, we will dissect the pros and cons of AI tools in education. Our mission: to determine how AI can support teaching and learning, and when it might be best to stick with tried-and-true methods.

Republished with permission from PBS NewsHour Classroom.

PBS News Hour Classroom
PBS News Hour Classroom helps teachers and students identify the who, what, where and why-it-matters of the major national and international news stories. The site combines the best of News Hour's reliable, trustworthy news program with lesson plans developed specifically for... See More
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